Refund policy

 Last updated: [10.18.2025]

Return Policy

We do not accept returns for coffee and/or clothing and accessories.  Our products are made-to-order, and are individually packaged and fulfilled.  

Eligibility

To be eligible, your item must be in the same condition that you received it—unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is required. To be eligible, we must be able to confirm a defect OR an incorrect order being delivered.  

Important for Coffee & Roasted-to-Order Items

• All coffee is roasted to order for freshness.

• Unopened, sealed bags of coffee may be returned within 30 days.

• Opened bags cannot be returned or refunded unless there is a quality or fulfillment issue (e.g., damaged in transit, wrong item shipped).

• Taste preference does not qualify as a defect.

How to Start an Exchange or Return

Email us at info@bucknutscoffee.com to request a return authorization.
Returns must be sent to:

6926 Whitepine Lane, Red Bud, IL 62278

If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

You can always contact us with any return question at info@bucknutscoffee.com. 

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right—whether that’s a replacement, exchange, or refund.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

• Perishable goods (including opened coffee)

• Custom products (special orders or personalized items)

• Personal care goods

• Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards. If you’re unsure about your specific item, please reach out.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, a refund will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@bucknutscoffee.com.